Cell Phone, Texting and Follow-Up-How IMPORTANT are these items?
One word VERY!
If Sellers knew how little follow through their listing agents did-they would FIRE the agent.
If Buyers or Sellers knew how important it is to follow up with emails or signed written documentation, they would be shocked!
It should go without saying the Follow Thru is so critical!
If you call me or leave me a message, I either answer or call back. One of the most common comments that I get is “You answered your phone!” or “You called me back!”. Guess what my answer is – “Well you called me!”.
Quick story, over 22 years ago I answered a Real Estate call on a Sunday. The Client had called more than a handful of agents and I was the only one that called back. Guess what Tom and I have been together for over 22 years. Yes, it was Tom that called for Real Estate. The family joke is that I ran his credit and he found me in a newspaper before we could date. Later raise all 4 of our combined kids and now the next generation!
Even today, I pick up my phone and answer or return voicemails. Other agents are pleased. In fact, so many listing agents do not even respond to agent inquiries that it is unbelievable that any listings get sold. One agent called me last week and his comment was,”Linda, I knew that you would answer your Phone.”.
I see in the private remarks of Listings – DO NOT CALL ME only use text. I would fall off my chair if I was a Seller and saw this! Are you kidding me?!!
Remember that as a Buyer or Seller that emails do not count to amend a contract! Only the signed documents work! Signed by both parties! However, when a phone or text conversation is done follow through with an email to confirm the conversation.
I was actually taken to court by a client that alleged that I did not communicate. In a six month time period there were over 4,000 emails. The client NOT prevail as all allegations were well documented and certainly communicated. As the market was at the bottom and the client felt that they could collect from an insurance company, it was proven to be negligent and they went on their way.
Reputation is everything and it should go without saying that follow thru is the key to success.
I work hard and remember that I do answer my phone-just call me! Leave a message or text me!